Manage WhatsApp, Instagram, X, tickets, automations, and AI-powered replies from one operational platform built for high-growth commerce teams.
OPEX centralizes conversations, workflows, tickets, and automations into one operational system — so your team works from a single source of truth.
Your team juggles seven apps, conversations slip through the cracks, and replies depend on who's online.
Conversations, tickets, and automations flow through a single inbox — assigned, routed, and resolved.
An operational layer for every conversation, automation, engagement signal, and support workflow — engineered for modern commerce teams.
Reply on WhatsApp, Instagram, X, and TikTok from one inbox. Assign teammates, leave private notes, and see the full customer profile beside every message.
Smart routing, auto-tagging, and AI-suggested replies grounded in your order data and policies. Build SLA triggers and workflows in minutes.
Schedule posts, monitor comments across channels, and turn every interaction into a tracked operational signal — without leaving OPEX.
Track every ticket against SLAs, measure team performance, and surface the operational metrics that drive resolution rates and CSAT.
Not a chatbot. Not magic. An operational assistant that reads order history, customer tier, and policy — and writes replies your team would actually send.
Every suggestion reads from Shopify, Salla, or Zid — order status, returns, loyalty tier, and tracking — so replies are accurate by default.
Calibrate voice per brand — empathetic, concise, formal — and OPEX AI writes in your team's house style across every channel.
AI drafts, your team approves. Auto-send is opt-in by intent — refunds, exchanges, and VIPs always route to a human.
Track AI acceptance rate, edit distance, and resolution time — the only AI metrics that map to operational outcomes.
Win back inactive customers, follow up after every order, send VIP perks — connect triggers, conditions, and actions in minutes without touching code.
Every comment, mention, and DM flows into the same workflow as your support tickets. Schedule, respond, and measure from one connected system.
Operational KPIs — not vanity charts. Every metric maps to a workflow you can change today.
Live two-way sync with the platforms you already run on — so every reply sees the customer, the order, and the catalog.
Turn every customer conversation into operational efficiency. Get a personalized walkthrough — see your stack connected in under 30 minutes.